credentials_missing

Stored credentials unusable · HTTP 409

What causes this

A connection row exists but its stored credentials could not be read or decrypted.

How to fix it

Have the customer reconnect. Quote the request_id if it recurs — this one should be rare.

What the response looks like

{
  "error": {
    "code": "credentials_missing",
    "status": 409,
    "message": "…",
    "hint": "…",
    "request_id": "req_…",
    "docs_url": "https://cloud.ngentix.ai/docs/errors/credentials_missing"
  }
}

Quote the request_id if you contact support — it identifies your exact request in our logs.