email_not_verified

Email address not confirmed · HTTP 403

What causes this

The session is valid, but the address on the account has never been confirmed. Ngentix already requires this of end customers before they can return to a portal; it now requires the same of the vendors who hold API keys and connect customer systems.

How to fix it

Open the confirmation link that was emailed at signup. If it expired or never arrived, request a new one from the banner in the console — signing out and back in will not help, because the password is not the problem.

What the response looks like

{
  "error": {
    "code": "email_not_verified",
    "status": 403,
    "message": "…",
    "hint": "…",
    "request_id": "req_…",
    "docs_url": "https://cloud.ngentix.ai/docs/errors/email_not_verified"
  }
}

Quote the request_id if you contact support — it identifies your exact request in our logs.