message_sending_off

Sending customer messages is not turned on · HTTP 403

What causes this

Sending a message to your customer from Ngentix (as "<your company> via Ngentix") is not turned on for your organization.

How to fix it

Copy the message into your own email instead. The composer's Copy and Open in mail both work.

What the response looks like

{
  "error": {
    "code": "message_sending_off",
    "status": 403,
    "message": "…",
    "hint": "…",
    "request_id": "req_…",
    "docs_url": "https://cloud.ngentix.ai/docs/errors/message_sending_off"
  }
}

Quote the request_id if you contact support — it identifies your exact request in our logs.